The Role of the Founder in creating the Organizational Culture Free Essay Example, 1750 words

Exotic also used stories to reflect their culture and influence other people s understanding of situation and events. The staff had put up a picture of the owner in the staff cafeteria and his messages were displayed all over. Even the dress code, etiquette and personal appearance were spelt out. Sympa, on the other hand, identified the staff as the most important resource. They believed in innovation and guest service and satisfaction was priority. Research demonstrates that there is a link between the focus of power in organizations and the perceived ability of such individuals to reduce uncertainty. They attracted the best talent in the industry which conforms to the theory that only service-oriented people are employed who identify with the corporate objectives. Power at Sympa resided in each and every person. They were empowered to use initiative and contribute to the decision making process. Such a cultural approach has the power to reduce staff turnover, reduce guest concerns and achieve distinctive service quality. While Exotic only provided further training to those who got through the first test, at Sympa, everyone enjoyed the benefits of continuous regular education. We will write a custom essay sample on The Role of the Founder in creating the Organizational Culture or any topic specifically for you Only $17.96 $11.86/page The cultural approach extends the benefit of collective participation as in the case of Sympa. The top management just set the game plan and allowed the individuals to determine the details of implementation while at Exotic power and decision-making resided at the top of the management. Soft control is more subtle and a more powerful means of influencing behavior.